Client Testimonials

Here’s what clients say about URS’ seamless utility management and how it has saved them time and money while reducing workload.

“For months we had an ongoing situation of high water costs at one of our communities and when neither our utility billing vendor nor staff could get to the bottom of the problem with the water district, we turned to URS for help. In a matter of weeks, URS not only identified the problem, but they also secured a refund of nearly a half million dollars for the community. URS is a trusted partner that goes above and beyond to service our properties and we are grateful for their work and dedication.”
Tim Bonenberger, VP and Property Controller, Wood Partners
"URS’ audit of 132 properties in our multifamily portfolio increased our annual utility NOI by over $2.6 million and resolved 81 legal compliance issues. URS is a valued partner that we are pleased to include in our standard transition process as our portfolio grows."
Meredith Wright, President, Mission Rock Residential
"URS' consulting and auditing has created nearly $2,000,000 annually for our portfolio of just over 14,000 units. The savings continued when we switched to their monthly monitoring service, with which we realized savings of $2,000 in billing errors within just one month. This is a company who truly understands flexibility and customer service. We are committed to creating value for our clients, and URS has helped us fulfill that commitment."
Deb Maietta, Senior Vice-President, Multi-Family Property Management, SARES- REGIS Group
We initially contacted URS to help us with auditing our contracts for utility services. They were so successful in streamlining our utility management and finding and saving us significant money on most properties, that we now rely on URS for many of our development services. URS’ team finds a way to tackle whatever I need done and their dedication makes my job at Wood Partners easier and more efficient.
Melanie Waters, Vice President-Owner & Property Services, Wood Partners
"We began working with URS to identify opportunities to increase our utility billbacks. For our Southern California portfolio, URS analyzed 4,265 units and increased our bottom-line RUBS billing by over $400,000 annually. URS was easy to work with and facilitated the billing changes with our 3rd party utility vendor to optimize our utility reimbursements without any major disruptions to our residents."
Anna Cheng Kramer, Managing Director, Pacific Urban Residential
"URS saved our properties over $200,000 in utility opportunities the first year we implemented their recommendations. This was a meaningful expense reduction benefit that helped increase the value of our assets. We were very pleased with their results."
Kim Small, Senior Vice President, Director of National Operations, The Morgan Group
"URS provides a specialized and unique service that has added several million dollars of value to our portfolio. URS reviewed the utility billing practices of our third-party billing vendor, adding about $200,000 annually to our bottom line and correcting a number of compliance issues. They come from and understand our industry and deliver tangible results."
David Birnbaum, Managing Director, Griffis Group of Companies
“URS is our trusted and valued utility partner spanning the lifecycle of all Wood Partners' assets in addition to many third-party ones. Their full-service process includes managing the tedious transition from construction to operations, relieving our property team of the time consuming task; maximizing our residential bill back, and legal compliance analysis. No matter what we ask them to do, we are confident URS' dedicated team always has our back.”
Eric Guerrin, Vice President, Operations, Wood Partners
We came across Utility Revenue Services, while seeking a utility consultant. After checking their references, which were glowing, we engaged them to evaluate our portfolio. They have been instrumental in improving our RUBS collections, and identifying RUBS billing practices that exposed us to a potential class action lawsuit. Every member of their team is a pleasure to work with, they epitomize "customer service," and most importantly, they have contributed to improving the bottom line of many of our properties. I would encourage anyone who wants to improve their utility NOI to contact them."
John Gleason, Managing Director of Asset Management, Security Properties
"URS performed a number of services for us. Their utility audit of our billing vendor and our billing practices significantly increased our utility NOI. Their utility audit report was thorough and easy to read. What was most helpful to us was URS' report included a comprehensive legal analysis of what we could or could not do from a billing standpoint in every jurisdiction where we had a community. Without hesitation, I would recommend URS to anyone who reallocates utility expenses to their residents."
Kim Kurz, Director of Special Projects, YES! Communities
"Our management company partners always told us that they had a pretty good handle on our utility reallocation program. But after retaining Utility Revenue Services on a recommendation, I was stunned to see how much money we were leaving on the table. URS audited the billing practices of our third-party billing vendors for quite a few of our 50 communities. Immediately, they were able to identify missed revenue opportunities even beyond simple billing adjustments. In a short period of time, URS' service increased our utility net operating income and increased the value of our assets. I wish I had run into them years earlier!"
Steve Radcliffe, Managing Director of Asset Services, McDowell Properties
"Utility Revenue Services provided our firm with much needed assistance identifying new and increased revenue from our resident utility billing. URS was comprehensive in their efforts and their knowledge of the various states regulations was critical. The value this firm added to our properties was immediately evident as our revenues increased and our residents remained satisfied. I would recommend URS to other property owners."
Linda Kaboth, Vice-President of Operations, GF Real Estate Group